Shipping & Returns
Q: What is the standard shipping cost for an order?
A: We pay the freight charges for all orders within the Contiguous U.S. (Other areas will be charged standard FedEx Ground, UPS, USPS rates, or Freight Rates).
Q: What are the shipping costs for returning an order?
A: All customers may feel secure in their purchase with our 14-DAY, NO RISK IN-HOME GUARANTEE.
View our Return Instructions here
ArtVanRugs.com offers a 14-Day, No Risk In-Home guarantee on our entire running line selection* of area rugs for your home. If you receive your new area rug and it is not the “perfect rug that you love” then you can return it with no questions asked. And we won’t charge you a return or restocking fee. We just ask that you return the rug in its original "new" condition. It's that easy!
A receipt and return authorization is required for all returns, exchanges and refunds. Items must be in new condition and in the original packaging to qualify for a refund and refunds will be issued in the same form of payment as the original payment. Exchanges of greater value require payment of the difference. Refunds, exchanges and reselections are issued once the returned item is received and inspected.
Returns of regularly-stocked merchandise after 14 days of receipt are eligible to receive a refund, less a 15% return fee.
We do not accept return after 30-days.
*Sorry, we cannot return, exchange or refund Clearance merchandise nor rug pads which have been opened.
Q: How are orders shipped and where do you ship?
A: We ship both National and International. All orders are shipped either by FedEx Ground, USPS, UPS or other selected carrier, depending on size and weight of shipment.
Q: Is it possible to get expedited shipping?
A: Typically expedited shipping is available at an additional shipping cost. Please contact our Customer Care Center and speak to one of our Customer Service professionals to see if expedited shipping is available to your address as well as expedited shipping cost.
Q: Can you ship to PO Boxes or Military APO/FPO addresses?
A: Shipments can be sent to PO Boxes and Military APO/FPO addresses, however due to the size of the product, you will need to pick-up during regular business hours. Please allow additional time for orders shipped to these addresses.
Q: Why if my delivery address changes from the time I placed the order and it is delivered?
A: Please contact our Customer Care Center and we will strive to update the address with minimum delay in shipping and no additional cost.
Q: How long does it take to receive an order that was placed?
A: A typical order takes approximately 5-7 days from placing order to receipt. Orders are typically processed within 24 hours and shipped 3-day Ground. Meaning if you placed an order before 2:00 on Monday, it would be processed by 2:00 on Tuesday and you should receive it by Friday. Once the order has shipped you will received a tracking number and you will be able to track delivery status on-line.
Q: How can I track my order?
A: Once an order has shipped out, we will send you an email with the tracking number and you will be able to track the delivery status on-line.
Q: Is someone required to sign for my delivery?
A: A signature is typically not required for delivery when we ship your package. However, some delivery companies and/or drivers may require a signature, which is at their discretion.